Business conflict resolution should be a required course of study for managers and their assistants, as well as a required course in every MBA program.
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Do you realize that we engage in some form or negotiation every day of our lives? Surprised? Think about it! Did you have to convince your kids to do their home work last night and get ready for school this morning? Did you discuss with your spouse who was going to make dinner tonight? Did you set completion goals for a new project at work? Did you talk with a disgruntled customer or employee today? How did it go? Did you achieve the results you desired?
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The other day we spoke about the fact that leaders should know when to negotiate and when not to negotiate. Sometimes negotiation is not just the right tactic. The question is when do you negotiate? I'd like to suggest six points that you should consider when you're thinking of negotiating.
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No matter how hard we may try, there's just no way to avoid some difficult conversations. However, there are positive things you can say and do to help you handle them better.
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Placing collection calls to patients with overdue accounts probably is not at the top of your favorite thing to do list. However, it is a reality that your practice is a for profit entity and therefore, cash flow is vital. I have listed a few helpful tips to not only make your collection calls more effective but hopefully more enjoyable for everyone.
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Affiliate marketing is tough. Anyone who tells you different is most likely very smart, or very stupid. Affiliate marketing has contributed to the rise of many leading online companies. There are some now that have hundreds of thousands of affiliate relationships.
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Conflict in the workplace, assuming it is an actual pitched battle between employees - fights on the loading dock for instance, or between supervisors who start malicious rumors about one another, is easy to see. Even so the dollar cost of such obvious conflict is rarely measured.
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There is an old saying in the West that says that if the preacher talks too much about stealing, better sneak out a little early, race home and lock the cellar!
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Negotiation is a big part of the business world. Every day, businessmen and women negotiate to close big deals. However, negotiation is also used to solve disputes between one or more parties. Negotiation is used to allow all parties involved feel that they have come out winning. The power to be a skilled negotiator is not something you are born with, it takes years of practice to hone this skill, and when perfected, you will have a certain power.
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Conflicts are inevitable, but the more we know about human nature, the better we will be at resolving conflicts, and the better the outcome might be for both parties.
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